My own opinion is that this is not a bad heat pump, I think it is well made and reliable.
The problem is in its design.
It comes from a country where the winters are colder and drier.
This heat pump is not suited to our climate where it spends most of the winter between +5c and +15c, damp and humid.
When it’s cold and the humidity is lower it works well, it is just you can’t turn the thing down enough for the houses it is designed to fit and if you happen to have a house where it’s minimum output is the most you ever need it is a bit of a nightmare.
Honestly, I think most if not all of them should be replaced with the 8kW that is much more suitable to the houses these two heat pumps should fit. The 9kW is not fit for purpose in this country in my opinion and the installers don’t seem to understand or have even considered the characteristics of this heat pump.
Today is the first and only day that I feel the heat pump has been working properly at our house, by that I mean not putting out more heat than I need.
The trouble is it’s -2c, I am still at about the minimum output and it is just matching the heat loss of the house. This weather will only last a few more days and then it is back to +10c and the problems will back.