I received this email today, the 2yr warranty on my Owl Intuition expired 2yrs ago and I haven’t used the service in over 3yrs so no real loss to me.
If any Owl users want to use their products with emoncms rather than pay the subscription (not that it’s alot of money), it has been done before via emonhub, if there was enough demand maybe we should consider a including an Owl interfacer in emonhub.
The 2 year warranty period of your OWL Intuition product has now expired.
During this time you have had free 24/7 access to all your product data held by our servers, free technical support and software upgrades.
Unfortunately, all of this costs and it is not economically viable for us to continue providing these services for free indefinitely.
Therefore, from the 1st January 2018 we will be charging a small subscription of £19.95 for two years’ use of all the above services following the expiry of the initial 2-year warranty period. To ensure uninterrupted use of your OWL product, please go to http://theowl.com/index.php/subs to pay your subscription before 31st December 2017.
Your two years subscription will provide unlimited online support, all software and firmware updates and 24/7 access to your data, for the next two years - alongside any general improvements to the services we provide. Systems without a subscription and outside the initial 2 year warranty period are due tobe disconnected from the 1st January 2018.
Our apologies for the necessity of this, but we have provided an outstanding free of charge service for a significant number of years. We hope that we have provided a level of service that you feel is worth continuing with.
THE OWL TECHNICAL SUPPORT TEAM