FYI: MELCloud’s been offline since 8pm this evening [Apr 17th]; the app is working, but no new data is showing. Wifi dongle’s blinking ERR light says it can’t connect to the server. Seeing the same across half-a-dozen systems, so is a broad outage. Don’t bother trying to fix it locally. [image] [i…

Looks like the service might be back up again ? I’m seeing data coming in for mine and a couple other systems since about 8pm.

Still looking broken to me: [image] I even got the room thermostat out and turned it on :slight_smile: MELCloud sayeth: Dear MELCloud Customer, since Wednesday 17/04 the voice assistant integration and the MELCloud application connectivity are not working properly in some instances. Our softwa…

I just re-did the WiFi, still no joy. I shall be patient.

Mine’s been working throughout but returning stale numbers. It looks to have been making sense since about 8 pm yesterday.

[image] Update 23/04/24. Dear MELCloud Customer, between Wednesday 17/04 and Monday 22/04 the voice assistant integration and the MELCloud application connectivity were not working properly in some instances. Attempts to resolve the issue unfortunately caused a level of interruption of service ac…

Oh dear what a mess. If my businesses treated their customers this way they’d be haemorrhaging contracts! Time Mitsubishi started to take this critical application seriously. Happy to be off net and local control only now.

Yay. I’m back up and running. All the tinkering caused mine to fall off the WiFi.

I agree Dan, Cant believe that Mitsibushi still run such a poorly conceived app and service, there is so much more they could offer their customers. I’m glad I built a dongle using your guide. Works so much better than Melcloud. Amd I have control locally not relying on their service.

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MELCloud Service Outage - April 2024

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