For me, they never gave way on the heat loss survey, they actually increased it at a second visit!
But, certified heat and electricity meters and a design temperature day proved my point.
They didn’t accept I was right the first time around, but the second time they were more amenable to a change.
At both times they offered a swap, just not very friendly the first time.
Do I regret swapping a 9kW for an kW, yes, a little.
I changed my heating system to accommodate the 9kW and it really doesn’t work very well with the 8kW.
That is not the fault of Octopus, but lumbering me with the 9kW in the first place was.
So, I had a problem, minimised it, got rid of it, and ended up with another.
My problems, the MCS, Ipswich Borough Council, and Daikin!
I hate my heat pump.
But, being objective, just present your data and experiences to them.
Do not get hung up on efficiency, they are not interested as long as it is good enough.
Focus on comfort, ease of operation and running costs.
You would have thought they would have learnt by now!