Suddenly showing no flow Axomia heat meter after months of normal running

I’m familiar with air issues it took me quite some time to get reliable heat readings my last air issue was 3rd Dec 24.

Since then I’ve had no air issues until yesterday (1st May) when running the the DHW cycle it got no heat recorded at all the day before (30th April) was fine

I’ve checked system pressure approx 1.5bar which it is has been for months no change.
There have been no changes to the system the only difference is for the last week or so we have not run any heating its only been running DHW cycles.

With that last point in mind this morning i ran the heating a couple of times to see and again i’m showing no flow at all which is odd as with air issues before i would get flow with lower temps until the temp got hot enough for the air to come out of solution.

Can anyone help advise whats happened please?

Thanks
Ian

Hi Ian,

I always start out playing dumb…
Does the flow meter still have power?
Is it still connected to the EmonHP?

On the EmonHP front lcd display, what values do you see?
On the EmonHP inputs page, are readings coming in every few seconds?

Good luck, David.

Hi David,
Heat meter LCD display still on so assume that means it has power.
I disconnected and reconnected cables to EmonHP then power cycled the EmonHP
I can’t look at the display at the moment as I’m at work.
Yes all inputs reading every 30s ish

I’m stumped?

Hi Ian,

I’m at work now too but when home will check my Axioma display to see if there is a register on the unit that shows present flow-rate. (I’ve never inspected that display )

If there is, we can determine if the “fault” is at the axioma end or the emon end.

It’s encouraging that you are seeing flow and return temps from the axioma and I’m assuming that your heating is working OK, and that this is just a metering error?

Cheers, David.

Many thanks
Must admit I’ve never looked at the heat meter display either never been a need.

Yes heating and hot water is not a problem its just a monitoring issue of flow all other variables are still working fine.

I’m away for the long weekend shortly so can’t check anything till Monday night at the earliest.

when I’m back I might try bumping up the pressure to 2bar just to be 100% its not an air issue, but I really don’t think it is at the moment.

Thanks again for your help

I’m sure bumping up the pressure to 2bar won’t hurt, but low pressure seems unlikely to be the main cause here (the issue exhibits at low flow temps which , in my experience , isn’t when air becomes a problem)

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Hi Ian,
I checked on the display of my Axioma and yes, it does have a register that displays total cubic metres of flow. It increments when the HP is working.
Does yours?
Cheers, David.

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Hi David,
Thanks for checking yours for me.

I’ve just got back from a weekend away and increased the pressure a bit more not quite 2 bar and just manually turned on a hot water cycle and even from stone cold I’m not seeing any flow at all.

I’ve checked the m3 screen while it’s running and it’s not increasing.
Also every screen has a small exclamation triangle in the bottom right hand corner there is also a screen with Er 4001 (quick update ive also seen it show Er 0001) but a quick Google isn’t turning anything up?

Anyone know what this error means ?
Has my unit gone faulty?

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4001 apparently means temperature differential is lower than permissible limits (that’s the 4) and no signal, the flow sensor is not filled with water (that’s the 1)

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The fact that the system is running and heating the house must mean a faulty unit?

… or perhaps a damaged cable between the display unit and the flow pipe assembly?

At least now we have narrowed it down to being an issue at the Axioma end of things :slight_smile:

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Cables all look good nothing under any tension or sharp bends and they don’t flap about.

I think I’ll open a support case with the shop and see what they say.

Thanks for your help.

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