I did not receive my shopping

Good morning

December 6, I bought it but at the moment nobody told me about what happened with this shipping. I sent email to the opendenergy but I did not response. Pleae, could you tell me what happed, thanks very much

This is one for @gwil to answer.

Sorry to hear this @kiko333 I’ve sent a message to @Gwil and @glyn.hudson to notify them.