Hi @robmarano, sorry to hear you’re having trouble. Factory reset can be made by connecting via ssh then running:
$ sudo su
$ ~/emonpi/./factoryreset
However before factory resetting, maybe the issue can be fixed. What pre-built SD card version are you running?
Can you try a system reboot or restarting mqtt input service:
$ sudo service mqtt_input restart
Can you post output of emonhub.log?
See troubleshooting: