Emonpi2 first boot its stuck on "starting.."

Hardware emonPi
,
1

I purchased one of the emonhp packs from the Shop. Just got the heat pump installed and they have powered up the emonpi for the first time. Its been stuck on “starting…” for over an hour, the button doesn’t do anything.
We tried turning it off and back on again with no difference.
Its using the original power supply.

I’ve also got an original emonpi which I have plugged the SD card into and run fdsk and that also made no difference.

I have a spare SD card which is set up from the latest image and tried that and it didn’t seem to work either so am running out of things to try.

Do I need to send this back for a replacement or is there anything else I can try?

2

Hi Kevin,

If you contact the Shop team at [email protected] they’ll be able to advise whether there are further problem solving steps to try for your specific setup - or arrange a repair / replacement if that proves necessary.

3

To that I add, remote support for the Heatpump Monitor is included in the price.

4

They sent me a replacement and its worked straight away. Not sure what the issue was though.

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