Could you post the commands you needed to do to get it working please for reference?
If you
journalctl -f -u service-runner
and then run the update you should see something like this or an error.
Aug 11 17:28:17 emonpi service-runner[596]: Starting service-runner
Aug 11 17:28:17 emonpi service-runner[596]: Connected to redis-server
Aug 12 09:38:53 emonpi service-runner[596]: Got flag: /opt/openenergymonitor/EmonScripts/update/service-runner-update.sh emoncms none ttyAMA0>/var/log/emoncms/emonpiupdate.log