# MELCloud flow rate missing

**URL:** <https://community.openenergymonitor.org/t/melcloud-flow-rate-missing/22152>\
**Category:** Applications\
**Tags:** heatpumps\
**Created:** [13 December 2022 17:16 UTC](https://community.openenergymonitor.org/t/melcloud-flow-rate-missing/22152 "2022-12-13T17:16:30Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Manuel\_Zobole](https://community.openenergymonitor.org/user_avatar/community.openenergymonitor.org/manuel_zobole/32/23060_2.png) [@Manuel\_Zobole](https://community.openenergymonitor.org/u/Manuel_Zobole)\
**Post date:** [13 December 2022 17:16 UTC](https://community.openenergymonitor.org/t/melcloud-flow-rate-missing/22152/1 "2022-12-13T17:16:30Z")

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Has anybody noticed that the Mitsubishi ecodan Ashp flow rate temperature values have been greyed out on the MELCloud app. (In the last month) ?

 ![image](https://community.openenergymonitor.org/uploads/default/original/3X/e/7/e7af9a8def9ca2f36d647738f098cff148d92d41.jpeg)

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**Author:** ![MyForest](https://community.openenergymonitor.org/user_avatar/community.openenergymonitor.org/myforest/32/16336_2.png) [@MyForest](https://community.openenergymonitor.org/u/MyForest)\
**Post date:** [14 December 2022 01:12 UTC](https://community.openenergymonitor.org/t/melcloud-flow-rate-missing/22152/2 "2022-12-14T01:12:27Z")

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Seems to be OK here

 ![image](https://community.openenergymonitor.org/uploads/default/original/3X/9/8/988c7c03f0a6af8a335472112a9e45f7975d0940.png)

Also working on the app.

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**Author:** ![Manuel\_Zobole](https://community.openenergymonitor.org/user_avatar/community.openenergymonitor.org/manuel_zobole/32/23060_2.png) [@Manuel\_Zobole](https://community.openenergymonitor.org/u/Manuel_Zobole)\
**Post date:** [14 December 2022 12:30 UTC](https://community.openenergymonitor.org/t/melcloud-flow-rate-missing/22152/3 "2022-12-14T12:30:18Z")

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Thanks for the info. I have checked the app and website and still don’t see any flow temps.  
I have checked the ftc5 controller and the flow temps are present there.

 ![image](https://community.openenergymonitor.org/uploads/default/original/3X/2/5/25521e103447aa45ed9a340159400ca18aeb017a.jpeg)

Apart from that the heat pump appears to working ok, keeping the house warm.

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**Author:** ![MyForest](https://community.openenergymonitor.org/user_avatar/community.openenergymonitor.org/myforest/32/16336_2.png) [@MyForest](https://community.openenergymonitor.org/u/MyForest)\
**Post date:** [14 December 2022 13:24 UTC](https://community.openenergymonitor.org/t/melcloud-flow-rate-missing/22152/4 "2022-12-14T13:24:41Z")

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I hadn’t looked at it before, but the [support page](https://www.melcloud.com/Support) doesn’t help.

The [Ecodan Homeowner Helpline](https://les.mitsubishielectric.co.uk/contact-us) number is 0161 866 6064

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**Author:** ![Manuel\_Zobole](https://community.openenergymonitor.org/user_avatar/community.openenergymonitor.org/manuel_zobole/32/23060_2.png) [@Manuel\_Zobole](https://community.openenergymonitor.org/u/Manuel_Zobole)\
**Post date:** [14 December 2022 13:34 UTC](https://community.openenergymonitor.org/t/melcloud-flow-rate-missing/22152/5 "2022-12-14T13:34:20Z")

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Thanks I will give them a call.

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**Author:** ![mjr](https://community.openenergymonitor.org/user_avatar/community.openenergymonitor.org/mjr/32/19990_2.png) [@mjr](https://community.openenergymonitor.org/u/mjr)\
**Post date:** [15 December 2022 13:18 UTC](https://community.openenergymonitor.org/t/melcloud-flow-rate-missing/22152/6 "2022-12-15T13:18:28Z")

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> [@Manuel\_Zobole](#):
>
> Has anybody noticed that the Mitsubishi ecodan Ashp flow rate temperature values have been greyed out on the MELCloud app. (In the last month) ?

No. That’s what happens if you click the key. If you click/tap “Flow Temperature”, it will get its colour back and reappear on the graph. Similarly “Return Temperature”. And you might want to do “Flow Temperature Boiler” (to switch it off) unless you have a boiler.

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**Author:** ![Manuel\_Zobole](https://community.openenergymonitor.org/user_avatar/community.openenergymonitor.org/manuel_zobole/32/23060_2.png) [@Manuel\_Zobole](https://community.openenergymonitor.org/u/Manuel_Zobole)\
**Post date:** [15 December 2022 14:45 UTC](https://community.openenergymonitor.org/t/melcloud-flow-rate-missing/22152/7 "2022-12-15T14:45:28Z")

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Brilliant!!! Thank you very much. I now have all my flow data back. I must have disabled it by mistake. 😃

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**Author:** ![Timbones](https://community.openenergymonitor.org/user_avatar/community.openenergymonitor.org/timbones/32/20308_2.png) [@Timbones](https://community.openenergymonitor.org/u/Timbones)\
**Post date:** [20 March 2024 22:55 UTC](https://community.openenergymonitor.org/t/melcloud-flow-rate-missing/22152/8 "2024-03-20T22:55:36Z")

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A post was split to a new topic: [Does MelCloud provide Flow Rate?](https://community.openenergymonitor.org/t/does-melcloud-provide-flow-rate/25826)