It wasn’t really intended to be a section heading, but rather something to catch a user’s attention.
Questions get asked, but very little info is given to us to go on. When that happens, we end up going
several rounds back-and-forth just to gather enough info to be able to help the user resolve their issue.
I made the text large and bold in the hopes it wouldn’t be missed.
Why not use the forum search function? (another one of those things not read and/or used)
If a user actually used the search function from the main forum vice the FAQ page, there’s
a reasonable chance they’d find what they’re looking for, or at least something close enough
that it may still be of some help. I’ve read every post on the forum, and have seen this many times.
e.g. users will ask a question that’s not OEM specific, i.e. a general Linux inquiry. If they searched for it
with whatever search engine they like to use, they’d have found the answer.
(When the forum software was switched from Druplal to Discourse, I started reading all of the posts made
every day. I haven’t stopped. Next April will make three years)
I’m not bragging. Here’s the stats:
As you can see, there’s only a few folks who are familiar with the bulk of the forum “contents”
because they’ve read all or most of the posts.
It’s obvious this forum is being carried by two people, and I’m sure as hell not one of them.
Chaps, my hat’s off to both of you.
Which proves the point Jeff Atwood (co-creator of Discourse) made when he said help and/or FAQ
buttons on a bav bar are useless / worthless.
That’s a good question. I’m sure there’s a way to do that, but I don’t know what it is.