Apps not showing after update/restore

htsoft · 2022-03-14T10:00:03.168Z

Hi,

Lots of menu items disappeared recently from my main screen (Apps, Dashboards, Demandshaper, also many items from the sidebar - including Backup), so I’ve done a clean install of the most recent version.
After the install I am seeing everything again, but when restored my data I can not see any apps, only this message:
Screenshot 2022-03-14 09.43.36

Also (not sure if related) in the log these keep showing up:

LAST ENTRIES ON THE LOG FILE

2022-03-14 09:46:14.206|WARN|PHPFina.php|post() padding max block size exeeded id=8, 4656456 dp
2022-03-14 09:46:14.225|WARN|PHPFina.php|post() padding max block size exeeded id=15, 4656456 dp
2022-03-14 09:46:14.231|WARN|PHPFina.php|post() padding max block size exeeded id=16, 4656456 dp
2022-03-14 09:46:14.236|WARN|PHPFina.php|post() padding max block size exeeded id=17, 4715326 dp
2022-03-14 09:46:14.241|WARN|PHPFina.php|post() padding max block size exeeded id=18, 4715326 dp
2022-03-14 09:51:14.248|WARN|PHPFina.php|post() padding max block size exeeded id=3, 4656486 dp
2022-03-14 09:51:14.254|WARN|PHPFina.php|post() padding max block size exeeded id=4, 4656486 dp
2022-03-14 09:51:14.260|WARN|PHPFina.php|post() padding max block size exeeded id=5, 4656486 dp
2022-03-14 09:51:14.266|WARN|PHPFina.php|post() padding max block size exeeded id=6, 4656486 dp
2022-03-14 09:51:14.272|WARN|PHPFina.php|post() padding max block size exeeded id=7, 4656486 dp
2022-03-14 09:51:14.278|WARN|PHPFina.php|post() padding max block size exeeded id=8, 4656486 dp
2022-03-14 09:51:14.295|WARN|PHPFina.php|post() padding max block size exeeded id=15, 4656486 dp
2022-03-14 09:51:14.299|WARN|PHPFina.php|post() padding max block size exeeded id=16, 4656486 dp
2022-03-14 09:51:14.303|WARN|PHPFina.php|post() padding max block size exeeded id=17, 4715356 dp
2022-03-14 09:51:14.307|WARN|PHPFina.php|post() padding max block size exeeded id=18, 4715356 dp
2022-03-14 09:56:14.313|WARN|PHPFina.php|post() padding max block size exeeded id=3, 4656516 dp
2022-03-14 09:56:14.318|WARN|PHPFina.php|post() padding max block size exeeded id=4, 4656516 dp
2022-03-14 09:56:14.324|WARN|PHPFina.php|post() padding max block size exeeded id=5, 4656516 dp
2022-03-14 09:56:14.330|WARN|PHPFina.php|post() padding max block size exeeded id=6, 4656516 dp
2022-03-14 09:56:14.336|WARN|PHPFina.php|post() padding max block size exeeded id=7, 4656516 dp
2022-03-14 09:56:14.341|WARN|PHPFina.php|post() padding max block size exeeded id=8, 4656516 dp
2022-03-14 09:56:14.358|WARN|PHPFina.php|post() padding max block size exeeded id=15, 4656516 dp
2022-03-14 09:56:14.363|WARN|PHPFina.php|post() padding max block size exeeded id=16, 4656516 dp
2022-03-14 09:56:14.368|WARN|PHPFina.php|post() padding max block size exeeded id=17, 4715386 dp
2022-03-14 09:56:14.373|WARN|PHPFina.php|post() padding max block size exeeded id=18, 4715386 dp

Any ideas how to fix this, please?

TrystanLea · 2022-03-16T12:42:19.083Z

Hello @htsoft could you copy and paste the system information from the emoncms admin page, it sounds like an issue related to versions of the different components or/and perhaps browser cache related?

borpin · 2022-03-16T12:58:56.323Z

htsoft:

After the install I am seeing everything again, but when restored my data I can not see any apps, only this message:

Have you cleared the browser cache?

htsoft · 2022-03-16T14:06:35.748Z

Hi @TrystanLea ,

Screenshot 2022-03-16 12.51.521359×704 174 KB

All components are on the same “stable” version.
I kinda ruled out browser cache as it’s showing the same thing on 2 different laptops and also on my mobile…

Screenshot_2022-03-16-12-56-48-49_e4424258c8b8649f6e67d283a50a2cbc1080×2400 59.5 KB

…but thinking again it still can be an issue on all of those - I’ll clear the cache as soon as I get back home later tonight (at work now and have no remote access).

htsoft · 2022-03-16T14:08:27.172Z

borpin:

Have you cleared the browser cache?

Will do later tonight, thanks for the suggestion.

htsoft · 2022-03-16T21:59:44.012Z

borpin:

Have you cleared the browser cache?

Done it now and it did the job. Thank you!